Verizon Issues :: essays research papers

10th marching music 2005The Verizon EDMA CenterP.O. Box 1915Beltsville, MD 20705-1915To Whom It May ConcernI am writing in reference to international charges posted on my nigh recent phone bill (Billing date 02/20/05). To explain the situation, I traveled to Manchester, England on January 22, 2005 by February 8, 2005. On January 25, 2005, my wife called to inquire to the highest degree international handicraft plans offered by Verizon. She was informed by a Verizon employee that the calling plan cost $4/month and that would entitle her to $.08/minute to England. establish on this fact, we used the calling plan for the rest of the time I was England, assuming we were paying $.08/minute.However, when we received the phone bill, the charges for all calls made through the calling plan were charged at $.30/minute. When I contacted Verizon regarding the difference, I was told that for each one call had a premium service termination charge given over to it of $.22/minute. My probl em with this situation is that my wife was never informed that a premium service termination charge existed. When she signed up for the plan, a Verizon employee specifically told her that all calls to England would be $.08/minute. She was not given a qualifier stating that thither was a possibility the charges may be higher due to a premium service termination. Furthermore, we never received literature explaining the details of the plan. Had we cognise that charges could have been $.30/minute, we would have used an alternative calling plan with often lower rates. Due to false information, or a lack of important information, given to us by a Verizon employee, we were overcharged $89.